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Our Technicians are ASE Certified

Photo by Gabe Beck

If You've Ever had a Less Than Stellar Experience at the Dealership or Big Box Store, Come to Mears and We'll Repair Your Trust in Car-Care Service Excellence

Service Excellence is Built-In to Our Core Business Strategy

The industry norm in automotive service, is for Technicians to be paid on a commission basis. This is true for dealerships; big box stores; and individual shops - they incentivize Techs to work quickly, and to identify the widest range of issues to recommend fixing. For our competitors, the more jobs a Tech completes, the more parts they install, and the faster they get it done, the more money the Tech personally makes, and the more revenue the shop brings in.

Commission-based compensation for Techs is bad for you as a customer. You are more likely to pay more for your car-care, and you are much more likely to be paying for work that is not necessarily even needed.

Mears is structured differently.  All Mears employees are paid a straight salary.  The benefits of this structure are wide-reaching:

• There is no financial incentive for our Team to recommend work that is not necessary
• They work as efficiently as possible, so that you get your vehicle back as quickly as possible because we understand it's an inconvenience to be without it, not because they get paid more for rushing the job
• Our Techs are not losing pay by taking the time to really understand the diagnostics for your vehicle
• The are skilled and experienced professionals who take pride the quality of job they do
• They are not pitted against each other to earn a living, which means they draw on each other's knowledge and experience when they are faced with a tough job
• Our employees enjoy a stable compensation that is at the top of the pay scale for their qualifications which means our turnover is very low, and our ability to recruit the most talented people is excellent

Fixing Your Vehicle is All About the Talent of Human Beings and not About the High Tech Diagnostics Tools

The perception is that the computers in the vehicle tell the Tech exactly what's wrong, but that is not how it works. It's the human and not the technology that answers the question of "What is wrong with my car?"

The diagnostic tools read a series of codes logged in the computer. These codes, identify which of the vehicle's many systems are potentially involved in the problem. With the system identified, it's down to the talent and expertise of a human being, the Tech, to work to identify what is actually broken within that system.

The majority of our interactions with you as a customer are relatively easy. When we really work to earn your trust, is when things don't go exactly to plan. Vehicles are complex machines and sometimes the answers to the problems aren't always clear - particularly when an issue, perhaps seemingly insignificant, is not addressed, and then additional problems develop, multiply and compound each other.

An inexperienced or rushed shop, may decide it's easier, and more lucrative, to fix everything that is identified, and the result can be extra cost for you.

When we come up on these gnarly repair situations we take a more responsible approach. Based on the vehicle diagnosis, our talented Techs look to identify and understand the most likely or most serious cause of the symptoms, and we start there.

Our skilled Techs then proceed with the repairs in order of priority, and often this approach brings to light issues that simply go away when the bigger problems are resolved.

It is true that our approach may increase the time it takes, and it may mean you have to make return visits, but the cost benefit of this strategy for you is significant. We understand that for a household budget, auto repairs can be a significant hit. We feel like one of our priorities is to work hard to minimize that hit. We take into consideration how we would manage the repair, if we were personally paying for it, because for everyone at Mears, the service we deliver is personal.

We are Proud of the Work we do, and we Care Deeply About Your Experience

If there is any reason you're not satisfied with our work, or you feel our communications are not clear, we always want to hear directly from you.  We have always found there are solutions when we are able to work with you to understand and resolve your concerns. We are old school in that way - we like to resolve issues directly, and not through social media. Issues don't become problems when we work to resolve them together.

​Mears Brownsburg (317) 852-4621
Mears Carmel (317) 846-1171